Microsoft Windows Remote Assistance Microsoft Windows Remote AssistanceFor Windows XP and recent versions of Windows, Microsoft includes the Remote Assistance feature. Here is how to activate it, so that we can log in to help you. The mouse will move around the desktop just as if we visited you personally. This saves travel time and expense for you.
If you already have done steps 1 through 3, you may go directly to step 4.
Select the desktop of your computer
Select "My Computer" then right click to select
Properties
On the System Properties tab, select Remote.
If not already selected, please select Remote Assistance so that it is checked on.
Select the Start button, then Help and
Support
You will see the Help and Support Center.
Select Ask a friend to help and Invite
someone to help you
In the Microsoft Outlook section, type in the email
address Help@CICorp.com then Invite this person
Enter the From as your name, plus a Message
describing the help you would like, then Continue.
Set the invitation to expire in 8 hours (to give
us time to respond). Enter a password of your choice. Then call us at
800-DATA1-OK to let us know what it is, and to arrange a time to log in. Depending on
the type of help you need, and our current schedule, we may need more time for the invitation to
last. Select Send Invitation.
You may see the following dialog from Microsoft Outlook
for mail initiated from outside Outlook. Select Allow access for 1 minute for the email
to go out.
A second message will appear. It is ok to select
Yes as the invitation is emailed to us.
You will see a message saying Your invitation has
been sent successfully.
According to the situation, please look up the Hourly
Fees for the consulting at
http://CICorp.com/Fees
Enter your name and the billing information at the
http://CICorp.com/Register screen
Thank you for the opportunity to be of service
Windows XP and Remote Assistance are trademarks of Microsoft Corporation