In Australia DataSMART together with saleslogix, other business partners and affiliated companies provide the highest quality technical and implementation support

DataSMART Technologies ...
Your best source for help in Australia, on Database systems for Sales/Support/Marketing Automation and Results Tracking..

DataSMART together with SalesLogix,other Business Partners and affiliated companies provide the highest quality technical and implementation support.
We are a Foundation MEMBER of Smart Team International
Smart Team International
is the world's largest implementation group
for SalesLogix leading edge Technology

Technical support yearly agreements are taken out by a customer with SalesLogix in the US. The services offered at ( 10% of list price of software) include

Telephone and electronic mail assistance consulting with technical analysts concerning problem resolution, bug reporting, documentation clarification, and general technical guidance. Available upto about 12.00 midday Eastern Australian time. (8am to 5pm US pacific Standard time)
Web site support with access to technical support areas on the SalesLogix web site. Areas include knowledgebase, FAQ's, Interactive user forum for customers.
Availablility of service packs or inline revisions.
Remote support via direct modem connection.

Product Maintenance incl Updates (~ 2/year) and Upgrades (major per nine months) are handled via the Maintenance agreement with SalesLogix at ( 10% of list price of software)

The Professional Services Group (PSG) within SalesLogix provides project implementation services to support DataSMART when needed. From time to time DataSMART will use the services of PSG to answer any implementation and configuration questions. PSG maybe contracted to undertake the more unusual customisation work. If required for large installed sites of >150 users the PSG will be the prime project leader for the implementation and undertake some of the following services; Analysis and requirements definition, configuration, installation and customization for external systems integration.

LogixalServices When and as required other SalesLogix Business Partners, may become involved with an implementation or customisation project. For example, PSG and Regional Managers may recommend if a cooperative arrangement with another Business Partner is appropriate. Business Partners regularly inform other BP's about major industry segment customisations and system integrations. The skill set of over 241 BP's are available to DataSMART as and when it is needed.